CubeSmart Self Storage - Houston - 5400 Alder Drive

First time renting a storage unit. Easy and fast.

- Cecilia Valencia, 03/12/2021

Movers were boing paid 85.00 an hour while they sat because front door was locked. I called the number on the door which went to customer service. They contacted the property manager which was furious ( not the gm) she even slammed her pen and clip board on the desk and as things got a little ugly wanted to refuse service. I had to call customer service again.. then everything was moved into the unit.. it started to rain and the unit was leaking so I had to get the movers to switch units. To be fair I was called by the gm and regional but this experience should never have happened. Also there was a break in apparently 2 weeks prior. The units are locked with insufficient locks. The lock is simply a hole in a door molding that can be easily kicked and broken which obviously happened. I will def not use the services of this company in the future.

- Troy metrejean, 07/11/2017

Manager stayed to get me into unit. Unit will be cold. That's not a huge issue but one nonetheless. Thankful he kept the place open to finish the process.

- CJ, 01/09/2017