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Entry Level Customer Service Assistant

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Iconic Marketing Solutions




* Answering the telephone when customers call to plan and book their golf vacation

* Using the computer to plan, quote and book golf vacations

* Using the Internet and live chat to walk customers through various options for their trip

* Responding by email to on-line golf vacation quote requests

* Maintaining contact with customers utilizing top-notch follow-up skills

* Opportunities for cross-training as business needs dictate

* Effectively manage customer inquiries and questions regarding various products and services. If appropriately licensed, meet with prospective clients individually to describe product offerings.

* Submit communications.

* Handle marketing and sales projects as needed.


* High school diploma, general education degree, or equivalent.

* Ability to stay calm when customers are stressed or upset.

* Experience working with customer support.

* Strong written and verbal communication skills.

* Detail-oriented with the ability to line up and organize workflow.

* Ability to work effectively in a team as well as independently.Able to accomplish a variety of tasks in an efficient, organized manner.

Associated topics: call center specialist, client, client service, customer care associate, platform support, representative, service representative, support, system support, tsr
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