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Ticketing Intern (Year-Long)

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Looking for an internship that allows you to gain valuable, hands-on experience in the professional sports industry? If so, we have an opportunity with the Houston Texans!

The mission of the Houston Texans Draft Class program is to provide chosen future sports professionals the opportunity to gain valuable hands-on experience in the professional sports industry through exposure throughout the Houston Texans organization.The chosen future sports professional will make meaningful contributions to Houston Texans business and/or football operations through in-depth meaningful curriculum and experiences.

The Houston Texans are seeking an individual for the position of Ticketing Intern.

The Texans CHARGE

Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving

The Texans Teammate Habits:

Dedication to the Team

Be Adaptable

Passion for Work

Win with Integrity

Own the Outcome

Basic Function:
Assist in all customer service functions and projects as well as other Premium Seating and Ticket Operations activities as may be assigned.

Duties & Responsibilities:

  • Participate in all Customer Service/Membership Service projects, including, but not limited to, receiving fan complaints, comments, and suggestions; following up with all appropriate entities to ensure satisfactory resolution of customer service situations; and tracking customer feedback.
  • Assist in planning and executing special events held for season ticket holders.
  • Assist in with various aspects of the season ticket holder renewal process.
  • Assist with basic office tasks relating to customer service functions.
  • Manage ticketing storage area and asset inventory.
  • Assist with Ticket Operations projects as assigned, including, but not limited to, payment plan management, invoice management, pricing, and reporting.
  • Assist with the assignments and communications for gameday ticketing employees.
  • Assist with the setup and breakdown of all ticketing-related items on gamedays.
  • Participate in the administration of the employee recognition program and other employee initiatives.
  • Assist in the delivery of all ticketing department shipments (tickets/parking passes, invoices, gifts, etc.)
  • Perform various other tasks that may be assigned from time to time by the Director of Membership Service, Sr. Director of Ticket Services, and other departmental staff.
Position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

Skills Required:
  • Strong organization and time management skills.
  • Management of multiple tasks with multiple priorities.
  • Effective verbal, written and interpersonal communications.
  • Must be able to maintain confidential and/or proprietary information.
  • Must possess ability to provide outstanding customer service and to build strong relationships with clients.
  • Must be professional and dependable with strong problem-solving capabilities.
  • Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
  • Proficiency in Microsoft Office software.
  • Bachelor's degree from a four-year accredited college or university preferred.
  • High School Diploma required.
  • Previous professional sports industry or customer service experience preferred.

Title: Ticketing Intern (Year-Long)
FLSA Status: Hourly, Non-Exempt
Department: Ticketing
Reports to: Sr. Director of Ticket Services

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

The Houston Texans organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:
  • Are you able to commit to a full-time work schedule which includes weekends, evenings and holidays, as necessary, from approximately June 2024 through May 2025?
  • Do you understand that this position pays a non-negotiable hourly rate of $12/hr., does not qualify for relocation, and is a temporary position with no guarantee for a full-time offer after May 2025?
  • Why do you want to work for the Houston Texans?
  • Tell me about a time you had to help a customer with technological issue. How did you help resolve the issue?

  • Associated topics: advertising, business, design intern, digital, graphic, internship, marketing, promotions, social media, sports marketing
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