LiveAnalytics Operations Intern

Company

Ticketmaster Entertainment

Description

Job Summary:

JOB DESCRIPTION - Live Analytics Operations Intern

Location: Houston, TX preferred

Division: Ticketmaster US

Line Manager: Director, Implementation & Consulting

Contract Terms: Internship

THE TEAM

The Live Analytics team isa market leading data analytics provider focused on innovation and unlocking the power of data for our clients. Some examples of our product suite include prospecting models, brand affinity models, venue-selection models, season ticket retention models, pricing models and economic impact studies. The list goes on and there are more requests every day.

THE JOB

We are seeking a highly motivated and enthusiastic Live Analytics Operations Intern to join our team and lead us into the next phase of efficiency and innovation in the categories of Salesforce, Billing & Client Service. As we advance towards a more global footprint and work with hundreds of clients each month, the opportunity for someone to identify our gaps and solve for better practices is greatly needed.

WHAT YOU WILL GAIN FROM THE INTERNSHIP (OPPORTUNITIES)

• Gain hands-on experience working on real projects and interacting with clients
• Learn to analyze data, create presentations, and deliver insights to internal clients
• Develop strong communication, presentation, and writing skills
• Enhance your storytelling skills using tools such as Microsoft PowerPoint, Excel, and Amazon Quicksight
• Build your analytical and problem-solving skills
• Participate in internal client meetings and presentations, and gain exposure to different industries and sectors
• Collaborate with a team of experienced professionals and learn about the latest trends and best practices in client communications and analytics

WHAT YOU WILL BE DOING (RESPONSIBILITIES)

• Engulf yourself in our Salesforce instance to learn about accounts, products, and overall opportunity management
• Act as the liaison between LiveAnalytics and Accounting teams to ensure efficient and correct billing processes are in place in conjunction with Implementation Coordinator
• Innovate and create new best practices, teach existing staff, and explore opportunities for the team to advance with client conversation and documentation
• Participate in data enrichment process by collaborating with cross functional teams to seamlessly integrate data into our broader operations
• Create new and update existing documentation
• Provide front-line support for our self-service clients

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• Currently pursuing a degree in a relevant field, such as Marketing, Communications, Analytics, Consumer Science, or Business Intelligence
• Excellent communication, presentation, and writing skills
• Proficiency in using Microsoft PowerPoint, Word, and Excel
• Strong analytical and problem-solving skills
• Ability to work independently and manage multiple tasks and priorities
• Keen eye for detail, strategic thinking, and a passion for live entertainment
• Familiarity with data visualization tools and techniques
• Familiarity with Zoom, Adobe, and other common virtual communication tools
• Some experience with market research, data analysis, or client management is a plus

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

TICKETMASTER VALUES

Rock Solid Reliability - I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork - I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity - I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion... delivering world class experiences - Fan First.

The expected compensation for this position is:

$18/hourly

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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