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World Wide Business Service Manager - Graduate/Entry Level


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Company

HPE1US

Description

World Wide Business Service Manager - Graduate/Entry Level

This role has been designated as Edge, which means you will primarily work outside of an HPE office.

:

Job Family Definition:

Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.

Management Level Definition:

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

  • Develops product support plans on medium complexity product families.
  • Represents services on product core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
  • Sets product service metric goals, monitors product support business performance and identifies what corrective action is required.
  • Collaborates with regions/WW regarding service and support planning, implementation and performance.
  • Performing business analysis identifying improvements.

Education and Experience Required:

  • Typically 3+ years experience in directly related business.
  • Typically first level university degree or equivalent work experience.

Knowledge and Skills:

  • Moderate knowledge of IT and services industry.
  • Must be able to analyze problems and solve them creatively.
  • Good communication skills.

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.


Associated topics: customer care manager, customer service manager, director, expertise, gerente de servicio, guide, lead, leadership, management experience, operations
Posted Date
01/10/2023

Listing ID
78556956
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