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Customer Service Representative- Entry Level


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Company

Eurofins USA Technologies

Description

The Customer Service Representative (CSR) will be responsible for managing customer orders by phone, fax or e-mail. The CSR must be able to work independently and be able to handle high volume of phone calls throughout the day unaided. The CSR will be responsible to process orders. The CSR will record details from all complaints, and refer to the Customer Service Manager for follow up on escalated issues. The CSR must be able to project a professional company image through phone interaction. ESSENTIAL DUTIES AND

RESPONSIBILITIES
  • Process customer orders
  • Process quotes
  • Answer customer calls regarding pricing and orders
  • Address customer complaints
  • Answer customer calls regarding product line
  • Must be able to work under time constraints
  • Must be able to work in a fast pace environment with attention to detail KNOWLEDGE
  • Knowledge of Microsoft software; such as Word, Excel and Outlook.
  • Basic office procedures and use of standard office equipment. SKILLS
  • Strong oral communication skills
  • Strong customer service skills
  • Problem solving skills
  • Strong organizational skills
  • Computer literate Abilities
  • Employ customer service skills to resolve client problems
  • Communicate effectively at all levels of the organization
  • Confront and successfully resolve day-to-day problems
  • Maintain professional demeanor when working with clients

Associated topics: agent, answer, call center associate, clerk, client, customer service associate, intern, platform support, support, telephone service representative
Posted Date
10/10/2021

Listing ID
77185276
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