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Customer Service Representative- Entry Level

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Eurofins USA


Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. The Customer Service Representative (CSR) will be responsible for managing customer orders by phone, fax or e-mail. The CSR must be able to work independently and be able to handle high volume of phone calls throughout the day unaided. The CSR will be responsible to process orders. The CSR will record details from all complaints, and refer to the Customer Service Manager for follow up on escalated issues. The CSR must be able to project a professional company image through phone interaction.Essential Duties and ResponsibilitiesProcess customer ordersProcess quotesAnswer customer calls regarding pricing and ordersAddress customer complaintsAnswer customer calls regarding product lineMust be able to work under time constraintsMust be able to work in a fast pace environment with attention to detailKnowledge Knowledge of Microsoft software; such as Word, Excel and Outlook. Basic office procedures and use of standard office equipment.SkillsStrong oral communication skillsStrong customer service skillsProblem solving skillsStrong organizational skillsComputer literate AbilitiesEmploy customer service skills to resolve client problemsCommunicate effectively at all levels of the organizationConfront and successfully resolve day-to-day problems Maintain professional demeanor when working with clientsQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Requirements Education:Minimum - High School Diploma Experience:1 year general clerical experienceAdditional InformationPosition is full-time. Candidates currently living within a commutable distance of San Leandro, CA are encouraged to apply.Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysEurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Associated topics: answer, client, client service, csr, internship, platform support, rep, service agent, service specialist, technical support
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