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Call Center & Entry Level Claims Examiner Roles


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Company

Sedgwick Claims Management Services

Description

The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.Call Center & Entry Level Claims Examiner RolesIF YOU CARE, THERE'S A PLACE FOR YOU HEREFor a career path that is both challenging and rewarding, join Sedgwick's talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, their customers and their property. At Sedgwick, caring counts . Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.We are hiring entry level claims professionals and call center agents to join our team!* Phoenix, AZ* Denver, CO* Houston, TX* Portland, ME* Chattanooga, TN* Dover, NHPRIMARY PURPOSE: To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.ESSENTIAL FUNCTIONS and RESPONSIBILITIES* Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.* Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.* Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.* Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.* Assigns new claims to the appropriate claims handler.* Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.* Attendance during scheduled work hours is required.ADDITIONAL FUNCTIONS and RESPONSIBILITIES* Performs other duties as assigned.* Supports the organization's quality program(s).QUALIFICATIONSEducation & LicensingHigh school diploma or GED required. College courses preferredExperienceOne (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.Skills & Knowledge* Knowledge of medical terminology* Understanding of claims management* Excellent oral and written communication skills* PC literate, including Microsoft Office products* Strong organizational skills* Good interpersonal skills* Ability to multi task in fast paced environment* Ability to support multiple clients across communication channels and utilize multiple systems simultaneously* Ability to work in a team environment and/or independently* Ability to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.#LI-TS* LI-TSSedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
Associated topics: auto, automobile, casualty, claim, claim adjuster, claim examiner, claimant, fraud, insurance examiner, investigate
Posted Date
10/05/2021

Listing ID
77172731
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