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Entry Level Client Assistant - Customer Service Representative

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We are seeking an Entry Level Client Assistant to join our team! In the Client Assistant role, you will be responsible for providing excellent customer service while providing product and service information to new and existing clients.Our team members perform a fundamental role in servicing clients, supporting agents and building strong relationships with the community.Responsibilities:Provide information about the products and services to help clients protect their homes, cars, lives and retirementTroubleshoot and resolve event issues and concernsProvide customer support and handling customer inquiriesDocument and update customer records based on interactionsGenerating quotes, processing payments & reporting claimsProvide customer support and handling customer inquiriesDevelop and maintain a knowledge base of the evolving product and services offeringsConducting policy reviews and providing details on updatesProviding excellent client serviceRelationship building with new and existing clients
Associated topics: call center, call center representative, client service, customer care, customer care associate, customer service, customer service representative, platform support, service specialist, technical assistant
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