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Entry Level Service Desk Agent / Dispatcher

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Hemmersbach Nordamerika


Entry Level Service Desk Agent / DispatcherBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.Your TasksBecome a full-time commercial employee in the IT Service Administration department in our office in Houston - for one of the best IT service providers in the world. As a Dispatch Agent your tasks include:
  • Handling tickets for server hardware repair requests.
  • Coordination of our field service engineers across US
  • Tracking the orders of hardware spare parts
  • First point of contact for our engineers / Good customer service.Our Requirements
    • High school Diploma/ GED
    • No Experience Required
    • Willingness to Learn
    • Professional and effective communication skills
    • Ability to multitaskYour Benefits
      • A highly regarded team member within an exponentially growing international IT company
      • exciting projects and challenges daily and with autonomy
      • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
      • Direct and informal communication even at management level
      • Career Opportunities: Great possibilities for professional, personal and language training
      • Buddy programme to make sure you have an amazing start, a welcome pack included
      • A support package that includes: medical coverage, Dental & Vision coverage, Life Insurance, Short & Long Term disability insurance, 401K, PTO.A company that is not only continuously commercially successful but also provides a sense of purpose
        • Our environmental protection organization protecting one of the most endangered species on this planet.
        • We take care of children that grow up without their parents in Poland and India. We don't just give them shelters. We turn their shelters into homes.
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