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Entry Level Customer Service Assistant


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Company

Today Marketing Group

Description

Today Marketing Group - The company: We make branding fun, relevant, trendy, non-traditional and cool. From creating special and campaign-specific events that enhances the customers buying-experience to finding the best and brightest batch of dynamic people to make our event an attraction, we have mastered the art of interaction! We integrate the perfect blend of personality and product specialization to fit the needs of the marketplace.
Job Details: We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Salary range: $37000 - $50000 per year.
Responsibilities
Receive and resolve, within established guidelines, customer issues, questions and concerns.
Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
Download, distribute, and answer all customer questions received via email.
Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
Support marketing and sales efforts with industry events, exhibits, or other sales- based events when necessary.
Perform other duties and responsibilities as required or requested by management.
Qualifications
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Associated topics: clerk, customer care, customer care specialist, customer service, customer service representative, intern, internship, representative, service, technical assistant
Posted Date
10/04/2021

Listing ID
77129381
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