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Entry Level Customer Service Assistant


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Company

Iconic Marketing Solutions

Description

DutiesAnswering the telephone when customers call to plan and book their golf vacationUsing the computer to plan, quote and book golf vacationsUsing the Internet and live chat to walk customers through various options for their tripResponding by email to on-line golf vacation quote requestsMaintaining contact with customers utilizing top-notch follow-up skillsOpportunities for cross-training as business needs dictateEffectively manage customer inquiries and questions regarding various products and services. If appropriately licensed, meet with prospective clients individually to describe product offerings.Submit communications.Handle marketing and sales projects as needed.Requirements:High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Experience working with customer support.Strong written and verbal communication skills.Detail-oriented with the ability to line up and organize workflow.Ability to work effectively in a team as well as independently.Able to accomplish a variety of tasks in an efficient, organized manner.
Associated topics: agent, agente de servicio al cliente, answer, call center, csr, customer care associate, customer service, service agent, system support, telephone
Posted Date
10/02/2021

Listing ID
77108079
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