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Information Technology - Yearly Intern

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We are currently seeking a candidate to fill the following internship during the 2021-2022 season. Title: Information Technology Intern Paid Internship: $8.00/Hour Reports to: Information Technology Service Desk Manager Education: Bachelor's degree (or in pursuit of) from four-year accredited college or university with a degree in Computer Science, Information Technology ("IT"), Computer Engineering or related field preferred. Degree in Computer Science / Information Technology/ Computer Engineering or related field preferred. Previous work experience in IT not required, but a plus. Basic Function: Shadow IT personnel and assist in providing technical support and consultation to system users on matters relating to software, hardware, network, mobile device and telecom at multiple office locations. Skills Required: Strong knowledge of PC hardware, Microsoft operation systems and Office suite of software applications. Working knowledge of Microsoft Active Directory, Windows Server and Exchange. Working knowledge of data networks. Ability to troubleshoot and to apply strong problem-solving skills in resolving issues at the end user level, including analysis and resolution of software applications issues (i.e., evaluate whether a program meets user needs, and if not, make appropriate recommendations; hardware issues and network issues). Strong interpersonal and customer service skills and the ability to develop solid working relationships at all levels across the organization. Excellent attention to detail and an ability to produce high-quality, accurate work under pressure and within designated deadlines. Effective verbal, written and interpersonal communications. Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment. Ability to support a 24/7 work environment in providing services to Houston Texans ("Club") and be willing to work rotating schedules during the Club's football season. Ability to maintain confidential and/or proprietary information. Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities. Job Function (duties and responsibilities): Create a positive client support experience and build strong relationships by analyzing and resolving problems and issues in a timely and responsive manner, communicating promptly on progress, and interacting with Club employees with a consummately professional attitude. Apply knowledge and experience to understand, analyze and resolve problems and issues with software, hardware and information system procedures, resolve or escalate technical issues as necessary to achieve timely problem resolution, provide consultation and implement effective solutions. Assist in the setup and deployment of PC and/or laptop equipment for new employees using standard hardware images and software via Microsoft System Center Configuration Manager (SCCM). Participate in the overall service delivery process (Information Technology Infrastructure Library and IT Service Management ("ITIL/ITSM")). Investigate and resolve software and hardware incidents (e.g., MS Office suite, operating systems, graphics, printing, email, mobile devices, VPN, web browser, etc.). Document problem analysis, communication and resolution in ServiceNow, the ITIL/ITSM service desk tracking application. Maintain an updated inventory of service desk related assets such as PC hardware, software, mobile devices, printers and scanners, and conduct semi-annual physical equipment audits. Modify configurations, utilities, software settings, etc., for workstations as required. Remain current on all state-of-the art technical equipment and best practices in the information systems industry through self-paced learning, training courses and technical conferences. Perform various other tasks as may be assigned from time to time by the Service Desk Manager and/or Vice President, Information Technology. Job responsibilities are to be physically performed in the Club or on a remote basis during business hours or after hours (i.e., from another office location or from home or elsewhere), as determined by the particular situation and with supervisor approval. Travel Requirements: Possible domestic travel to pre-season and regular season games as assigned. Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications. The Houston Texans organization is an Equal Opportunity Employer.Job Questions:What about this job interests you the most?Have you ever built a personal computer? (YES/NO)Have you ever built or designed a web page or web site?Do you live in the Houston Metropolitan area? YES/NO. If NO, Can you find dependable housing and transportation for the duration of the internship? (Yes/No Only)Please acknowledge your understanding that you are aware that this position is a yearly internship, pays hourly wage and does not guarantee a full-time position at the conclusion of this internship. YES/NOAre you able to commit to a full-time work schedule 8:30AM -5:30PM ( along with Various Hours, weekends and evenings as necessary) from approx. June 2021 through May/June 2022? (Yes/No Only)Are you willing and able to perform some labor intensive duties (setting up for meetings, events, running errands throughout stadium, NRG Park, etc.) YES/NO
Associated topics: equipment, infrastructure, ip, maintain, maintenance, network, satcom, server, system specialist, technician
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