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Entry Level Customer Service Assistant

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Moo Properties


We are a young, diverse company that thrives in achieving targets and are proud of the great success we have had with our clients.We are looking for an Entry Level Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.ResponsibilitiesReceive and resolve, within established guidelines, customer issues, questions and concerns.Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.Perform other duties and responsibilities as required or requested by management.Support marketing and sales efforts with industry events, exhibits, or other sales- based events when necessary.Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.Download, distribute, and answer all customer questions received via email.Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.QualificationsHigh School Diploma or GED.Previous experience in customer services or contact centers is desirable but not mandatoryGood problem-solving ability.Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset.Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.Proficient in Microsoft Outlook, Microsoft Word, and Excel.Possess good organizational and record-keeping skills.Additional InformationThis is not a remote positionEmployee Assistance ProgramDisability Insurance
Associated topics: call center, call center representative, customer service specialist, representante de servicio al cliente, representative, service representative, support, system support, telephone service representative, tsr
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