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Entry Level Customer Service Representative (Customer Service/ Sales)


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Company

GMG

Description

We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implements sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well-spoken and able to present themselves to others in a professional manner.

Tasks and Responsibilities of a Customer Service Representative:

  • Interact with customers daily to inform of client products and services
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertise.
  • Ensure and provide quality service to external customers.
  • Answer all customer inquiries in a timely and professional manner.
  • Process orders with high level accuracy.
  • Take initiative and resolve and escalations or complaints.
  • Maintain a positive representation of the company and associated brands at all times.
  • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
  • Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training

If you have experience in any of the following you are encouraged to apply; customer behavior, customer insights, customer engagement, customer relationship management,customer service sales, management, or leadership.

Requirements of a Customer Service Representative:

  • Must have great attention to detail.
  • Must be a team player.
  • Previous customer service and sales experience is a plus.
  • Must have strong communication skills.
  • Must be organized.
  • Must be personable and comfortable interacting with customers daily.
  • Desire to participate in professional development and take on new responsibilities
  • Self-motivated and comfortable working both independently and as part of a team
  • Customer service or customer relationship experience
  • Ability to perform at a high level in a fast-paced environment
  • Degree preferred

If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.

At GMG, we strive to provide the best marketing and promotions for all of our clientele. GMG is a results oriented promotions firm powered by a group of innovators We have been voted #1 best place to work in the Houston area! Come join our team and grow in the best career possible!


Associated topics: agente de servicio al cliente, call center representative, customer care, customer care specialist, customer service, customer service specialist, representante de servicio al cliente, representative, telephone service representative, tsr
Posted Date
03/20/2021

Listing ID
76366470
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